HIPAA Compliant Texting
An EMR-ready and HIPAA-compliant patient texting platform designed by clinicians and preferred by the vast majority of patients and providers alike. Doctoc’s secure 2-way text messaging minimizes call volume, facilitates group texting, intelligently routes incoming messages and manages text interactions between patients and their care teams, making more efficient clinical communication.
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What Customers Are Saying
As an administrator overseeing three hospital clinic locations with multiple providers, I am impressed that the Doctoc system is easy to implement, improves our workflow.
~ Richard Wedig
Chief Clinic & Surgical Services Officer
Wickenburg Community Hospital
As a consultant to hospitals and clinics, I highly recommend Doctoc. The software is simple to use and the Doctoc team is easy to work with. In fact, everything is easy with Doctoc!
~ Jeff Russell
Chief Executive Officer
Cornerstone Business Solutions
We have found Doctoc to be reliable well-designed software. The team at Doctoc is a pleasure to interact with, and is responsive to support and feature requests.
~ Paul M. Corsello, MD
Huron Gastro/Center for Digestive Care,
Ypsilanti, MI.
See How Clinics Are Using Doctoc's HIPAA Compliant Texting in Their Daily Clinic Workflow
Schedule A DemoAdvanced HIPAA Compliant Text Messaging Platform For Today's Clinics
2-way text messaging is now the preferred method for quick and dependable communication across the globe. HIPAA compliant patient texting in the healthcare industry is no different, but it requires a secure platform that ensures privacy and HIPAA compliance. That is precisely what Doctoc's secure patient text messaging service offers. Doctoc’s HIPAA compliant patient texting solution supports secure, fast, and effective communication, reducing phone traffic and improving patient satisfaction.
Advanced HIPAA Compliant Text Messaging Platform For Today's Clinics
- ReliabilityProven over several years of use by hundreds of users across the country that trust our secure patient texting.
- EfficiencyCustomized routing of text appointment reminders to meet your clinic's workflow guarantees every message reaches the desired destination promptly.
- Time SavingsNot having to wait on hold saves time for both patients and clinic staff, adding convenience through patient reminders, secure patient texting, and more.
Patients Preferred HIPAA-Compliant Texting
Secure text messaging is the proven preference for patient-provider communication, far outranking EMR portals. We let your clinic phone number serve double duty. Patients simply use your business phone number to send and receive patient reminders. Secure communications with your clinic are now as simple as knowing the clinic’s phone number. With Doctoc, your business line becomes a 2-way text messaging hub. Skip the app downloads—our HIPAA compliant patient texting lets patients message you directly.
- No need to install yet another application.
- No more patient portal logins.
- Communicating using a secure patient text messaging service is convenient and improves staff efficiency.
Optimized Workflow, Satisfied Patients
Retrieving messages from voicemail bottlenecks the workflow. Doctoc eliminates that altogether with easy-to-read transcribed messages for every call. You’ll love how this, along with our HIPAA compliant texting, streamlines your workflow! Non-urgent calls can be assigned a work item complete with message recording and transcription, ensuring your care team can address patient inquiries promptly. Fewer missed messages and more prompt replies with automated patient appointment reminders.
HIPAA Compliant In-Office Texting
Aside from a patient text messaging service and automated appointment reminders, Doctoc also offers in-office communications. While you’re setting up automated patient appointment reminders and HIPAA compliant patient texting messages, work with your team to maintain contact and ensure everything aligns and remains on track.
- Set up group messaging and 2-way text messaging to facilitate team communication.
- View and address other clinic staff’s messages when necessary to avoid delays in responding to patient messages.
- Highlight important texts with color coding and sounds to mark them as urgent or status updates.
HIPAA-Compliant Texting: The Smart Way to Connect and Remind
Fewer than 20% of people listen to voicemails from numbers they don’t recognize. In contrast, over 90% of people read a text message within 3 minutes of receiving it. Doctoc goes beyond basic notifications, using intelligent automation to personalize appointment reminders based on physician preferences and appointment types. Whether it’s pre-op prep or follow-ups, HIPAA compliant patient texting and automated patient appointment reminders keep everyone informed.
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Appointment Reminders
- Automated patient appointment reminders reduce no-shows and improve compliance.
- Better patient compliance and outcomes
- Reliable text appointment reminders safeguard against loss of revenue
Pre-Procedure Instructions
- ‘Just in time’ bowel prep patient reminders
- Pre-formatted & customizable templates for HIPAA compliant texting
- Save time, improve revenues with better bowel preps
Automated Patient Appointment Reminders
- Fewer no-shows and procedure cancellations
- Allow the opportunity to fill any empty procedure slot
- Better utilization of staff resources
Notify Test Results
- Send Radiology, Pathology, & Lab results to patients with our patient text messaging service.
- “Message Read” confirmation for added assurance for 2-way text messaging
- Notification records saved in perpetuity
Text Your Affiliate Clinics, Securely
Healthcare is not provided in a vacuum. Providers need to be able to communicate effectively with other providers, including those at other clinics. Doctoc's HIPAA Compliant Texting Platform enables seamless and secure communication between healthcare providers, facilitating essential collaboration. In addition to in-house messaging and automated appointment reminders, our Patient Text Messaging Service ensures external collaboration remains seamless and secure.
- Invite other clinics or providers and chat securely.
- Send and receive PHIs, including Images, EKGs, and X-rays.
- Instant communications improve patient outcomes.
A Quiet Clinic Is An Efficient, Peaceful Clinic
The incessant ringing of phones all day long is an exhausting distraction for providers, staff, and patients. With every incoming phone call, the caller is given the option to speak with a clinic staff member, leave a transcribed voicemail, or send a text message. With 2-way text messaging, you can keep in communication, send automated appointment reminders, and remain aligned with rules regarding HIPAA compliant texting.
- Clinics become quieter, with a calmer working environment and more time available, thanks to text appointment reminders and other improvements.
- Conversing on a phone call is more likely to be overheard by others in the area. Secure HIPAA compliant texting eliminates that altogether.
- A secure patient text messaging service can be accessed at the first available opportunity without disturbing the staff workflow.
A Complete Administrative Oversight
The Doctoc's dashboard provides visibility into every communication encounter that affects your practice, whether it involves HIPAA Compliant Texting, a patient call, text appointment reminders, or a hospital message. Get a detailed report on how your team is performing, both at the departmental and individual levels. It will transform your entire Care team.
- Track staff activities related to patient messages and the time spent completing them.
- Monitor the handling of all staff communications with secure patient texting.
- Gives an opportunity for self-improvement or constructive criticism to improve the staff.
Managing Every Text Is Simpler Than Ever
Cloud-Based Patient Texting Service
Send and receive patient texts via the web portal or app. Everyone will be connected – whether they work at a desk at the office, from home, or are on the move. Our 2-way text messaging works wherever your team is located.
Triage Messages for 2-Way Text Messaging
Prioritize the workflow by escalating important texts with color coding and sounds to mark them as urgent or stat, improving response times and patient safety. Our system integrates automated appointment reminders and real-time triage tools for top efficiency.
Centralized Inbox with Secure Patient Texting
Documents all messages from various sources, including patients, providers, and other healthcare professionals, into a single, unified dashboard, and the actions taken by the care team
Send PHI With Confidence
Doctoc HIPAA compliant texting enables two-step verification for the sharing of private health information with patients.
Clinic Collaboration
Set up group messaging to facilitate team communication. View and address other clinic staff’s messages when necessary to avoid delays in responding to patient messages.
Swift EMR Transfer
Ensures that all relevant patient communications are documented in the EMR, leading to better informed decision-making and improved patient care
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You Will Like Working With Us
14-Day Free Trial & No Binding Contract
We take pride in the quality of our services and are confident that once you experience the Doctoc difference, you’ll never look back.
Affordable Pricing for 2-Way Text Messaging
Along with enhancing your patient communication, we’ll also reduce your direct communication costs. Our cost-effective solutions help you stay on task and on budget.
Quick Set Up & Easy Onboarding
From start to finish, the average rollout takes only a few days! We’ll set up all account essentials & provide tailored guidance to ensure your account is ready to go live.
Our Commitment To Peace Of Mind roll-out
The last few years have taught us that adaptability is key. Doctoc’s HIPAA compliant phone service is scalable and adaptable to grow with your practice.
Getting Started Is As Easy As 1-2-3
Schedule a Demo for Our Patient Texting Service
We will walk you through the features of our services as many times as necessary.
Customize Your Platform and Secure Patient Texting
Select the services that are right for your medical practice phone system. Our competitive pricing, cost-effective solutions, and workflow efficiencies will help your clinic stay on budget.
Set Up Your Patient Texting Service
All we need is your clinic contact information to get started. We'll have your Doctoc account "good-to-go" in just a few days, not weeks. We offer a 14-day free trial, and there are NO long-term contracts.
Our Commitment to Peace of Mind
Your clinic's information is protected with comprehensive HIPAA compliance and end-to-end encryption.
Frequently Asked Questions
Find Answers in Our FAQ: We understand that you may have questions, and we're here to help. Browse through our Frequently Asked Questions for quick, comprehensive answers to common inquiries about our services, policies, and more. If you don't find what you're looking for, feel free to contact us for further assistance.
What is Doctoc?
Doctoc is an advanced, all-in-one Clinical Communications Platform specifically designed for medical clinics. It helps optimize clinic workflows through reliable and customized communication solutions.
How does Doctoc help streamline clinic operations?
Doctoc automates end-to-end clinical communications, enhancing the efficiency of your practice. It manages everything from phone call handling and appointment scheduling to eligibility checks and prior authorizations. With our Patient Text Messaging Service, clinics save time while improving satisfaction.
What additional support does Doctoc offer?
In addition to automation and patient texting services, Doctoc provides highly qualified and trained virtual assistants who can handle a variety of tasks, ensuring that your clinic maintains a personal touch when interacting with patients.
How reliable is Doctoc's platform?
Doctoc has a proven track record of reliability, ensuring your clinic’s communications run smoothly and without interruption. Our platform is designed to efficiently support the critical needs of medical clinics.
What kind of training do the Virtual Assistants have?
Doctoc’s virtual assistants are highly trained and well-qualified to handle a range of clinical administrative tasks, from patient communications to managing authorizations and scheduling.
Does Doctoc integrate with existing clinic systems?
Yes, Doctoc integrates HIPAA compliant texting and patient reminders within your existing systems. Doctoc is built to integrate seamlessly with many existing clinical systems, ensuring minimal disruption and a smooth transition to our platform so you can continue to send text appointment reminders and enjoy a trusted patient texting service.