After Hours Answering Service 

Increase efficiency and eliminate human error with our digital After Hours Answering Service
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Ensure seamless and reliable communication – day and night

Third-party medical answering services are prone to human error, which can end up creating more work for your team. You don’t have to deal with the headaches that come with brick-and-mortar services. Doctoc’s digital After Hours Answering Service is automated, which improves efficiency, eliminates human error, and puts you in control.

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We have been using the Doctoc app and their digital answering service for over three years for our cardiology practice. It handles calls flawlessly at our multiple locations in addition to many of its user friendly and valuable features. We are particularly... impressed with its ability to handle our very complicated STEMI call protocol, with multiple providers and hospitals, even better than the traditional answering service. Also their customer service is excelled.

~ Dr. Kumar Ravi, Cardiologist

AZ Heart Consultants
Mobile phone with patient and medical center information

Get Accuracy for Every Message

Third-party medical answering services are prone to human error. Doctoc’s digital After-Hours Answering Service takes judgment calls out of the equation so you can have confidence that every single message is captured accurately and routed correctly.
  • Customize the after-hours answering service for your clinic’s workflow, so every call is handled exactly the way you want.
  • Get recordings and transcripts of every call – no need to pull messages from a voicemail box.
  • Get immediate visibility into your after-hours communications – every single message is automatically logged in the Doctoc dashboard as a work item ready to be resolved.
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Never Miss an Urgent Call

Getting interrupted after hours for a routine call is annoying; not getting alerted to an urgent message puts patients and doctors at risk. Digital automation ensures every single urgent message gets to the correct on-call doctor right away and routine calls are automatically documented in the dashboard and ready for your team in the morning.
  • Get both alert tones and color-coding to flag urgent messages.
  • Set up the system to either continue alerting the on-call doctor about an urgent message or to follow a call tree until the caller gets a response.
  • Program the system to automatically alert on-call doctors when patients use urgent words, like “chest pain” or “shortness of breath.”
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Doctor holding mobile phone.
doctor using his mobile phone while sitting

Simplify On-Call Scheduling

Put an end to struggling with on-call schedule spreadsheets. Doctoc makes scheduling easy, right from the app on your phone.
  • See all schedules – who is on call and at what locations right in the app.
  • Easily initiate the transfer of an on-call assignment in the app. Once the referred doctor accepts the assignment, the schedule is automatically updated.
  • Alert doctors before their on-call assignment so they never forget. Designated on-call providers get automatically notified before their shift begins so they never forget being on-call.
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Optimize Staff Efficiency

Pulling messages from a voicemail box bottlenecks your workflow. Doctoc’s After-Hours Answering Service makes the voicemail box obsolete. Details of every single call are automatically documented in your dashboard as work items along with the associated recording, instantly improving your team’s efficiency.
  • Every message includes a transcript, recording, and call details – everything your team needs to follow up with the patient.
  • One-click dial-back makes responding fast and easy.
  • The dashboard gives your staff full visibility on every message in the queue and the status of each work item so they can work more effectively as a team.
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Optimize staff efficiency

Get the oversight you need to get your medical clinic’s communications under control.

The Doctoc dashboard gives you visibility on every communications encounter that touches your practice and reporting on how your team is performing on a clinical, departmental, and individual level. It will transform your entire communications system.
doctoc dashboard gives you visibility

Promote Teamwork

Improve Accountability

Optimize Efficiency

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Customer Testimonials

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As an administrator overseeing three hospital clinic locations with multiple providers, I am impressed that the Doctoc system is easy to implement, improves our workflow, and our staff likes it.

~ Richard Wedig

Chief Clinic & Surgical Services Officer
Wickenburg Community Hospital
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As a consultant to hospitals and clinics, I highly recommend Doctoc. The software is simple to use and the Doctoc team is easy to work with. In fact, everything is easy with Doctoc!

~ Jeff Russell

Chief Executive Officer
Cornerstone Business Solutions
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We have found Doctoc to be reliable well-designed software. The team at Doctoc is a pleasure to interact with, and is responsive to support and feature requests.

~ Paul M. Corsello, MD

Huron Gastro/Center for Digestive Care,
Ypsilanti, MI.

See how clinics like yours are using Doctoc’s After-Hours Answering Service
Schedule a Personalized Demo

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A healthcare communications platform
designed exclusively for medical clinics
by medical professionals

No Contracts
We are so confident that Doctoc will improve your medical clinic’s communications that we don’t require contracts.

Competitive Pricing
Our cost effective solutions and simple billing statements will help your clinic stay on budget.

Locked In Data Security
Your clinic’s information is protected with comprehensive HIPAA-compliance and Health Level Seven (HL7) data security.

EMR Integration
Options for both automated integration with participating EMR providers and one-click transfer functionality to ensure your records are always current.

100% Healthcare Focus
Doctoc is 100% laser focused on healthcare communications. Our platform is designed to improve clinic performance. We’re not distracted by anything else.

14-Day Trial

Free Trial
It is easy to give Doctoc a try and experience the difference it can make for your practice. Sign up now and get your first month free.

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Build your healthcare communications platform.

Learn more about our other solutions for your medical clinic.
HIPAA-Compliant

Medical Phone System

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After Hours

Medical Answering Service

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HIPAA-Compliant

Virtual Staffing Solutions

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