After Hours Answering Service
From an outpatient voicemail to a hospital consult and even those critical time-sensitive STEMI calls to an on-call Cardiologist, our Medical Answering Service is designed to handle it all. Nothing falls through the cracks.
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We have been using the Doctoc app and their after hours answering service for over three years for our cardiology practice. It handles calls flawlessly at our multiple locations in addition to many of its user friendly and valuable features. We are particularly impressed with its ability to handle our very complicated STEMI call protocol, with multiple providers and hospitals, even better than the traditional answering service. Also, their customer service is excellent.
~ Dr. Kumar Ravi, Cardiologist
AZ Heart Consultants
Doctor Designed Medical Answering Service
Crafted by medical professionals, Doctoc delivers an exceptional Medical Answering Service that rivals anything out in the marketplace. Our Answering Service streamlines every aspect of after-hours communication with features every provider would ever need.
- System automatically sorts the level of urgency. Provider does not get disturbed for non- urgent messages.
- Programmed to transfer on-call duty to your colleague on-the-fly, right from your cell phone.
- Easily accessible personal and partner provider on-call calendars from anywhere.
Incredible Accuracy, Rock Solid Reliability – Every Time, All The Time
Getting interrupted in the middle of the night for a routine call is frustrating; not getting alerted to an urgent message puts both the patient and the doctor at risk. Doctoc provides a state-of-the-art medical answering system that guarantees every message is routed to the right on-call provider at the right time with the right level of urgency.
- Automatic escalation of message urgency with corresponding sound and color-coded alerts.
- One-touch call-back - easy and efficient.
- Provider's cell phone number is never exposed to the recipient.
Doctoc Medical Answering Service Gives Providers Everything Ever Needed
Listed below are just a few of the many helpful features a Provider has on the tip of the finger
Tailored for Every Specialty
Whether you're a solo practitioner or part of a large multispecialty group, Doctoc’s after-hours answering service adapts to your needs. Pediatricians appreciate the ability to route urgent parent concerns without late-night disruptions for non-urgent questions.
Cardiologists value Doctoc’s specific STEMI functionality, and OB/GYNs rely on the HIPAA-compliant answering service to escalate emergency labor calls immediately. Urgent care centers love how our after-hours phone answering service engages in automatic sorting of high-priority issues, especially during weekends and off-hours.
Doctoc is the after-hours medical answering service that works seamlessly for any specialty, ensuring your patients receive care while you get uninterrupted rest.
Cardiologists value Doctoc’s specific STEMI functionality, and OB/GYNs rely on the HIPAA-compliant answering service to escalate emergency labor calls immediately. Urgent care centers love how our after-hours phone answering service engages in automatic sorting of high-priority issues, especially during weekends and off-hours.
Doctoc is the after-hours medical answering service that works seamlessly for any specialty, ensuring your patients receive care while you get uninterrupted rest.
Never Miss an Urgent Call
When it comes to safety, we take the matter very seriously both for the Patient as well as the Provider. Doctoc after hours medical answering service has multiple layers of safety features that do that very well.
- Color-coded visual and sound notifications for message urgency.
- Stat hospital messages that cannot wait get patched directly to the provider's cell phone.
- 'Back-up' call numbers just in case the on-call provider cannot be reached.
Built with HIPAA Compliance at Its Core
Patient privacy is foundational, not optional. Doctoc’s after hours answering service is fully encrypted and developed to meet HIPAA compliance standards. Every message, call, and escalation are securely handled with our after-hours medical answering service, ensuring sensitive data never falls into the wrong hands. You can trust our HIPAA-compliant answering service to protect your clinic, your license, and your patients—day or night.
Simplified On-Call Scheduling
Doctoc's Answering Service software makes it easy for Clinic managers to set up the on-call schedule. Our proprietary on-call scheduler allows complex schedules to be done accurately in minutes.
- Access calendar for any individual provider from any device, a desktop or a cell phone.
- Completely eliminates the need to create multiple spreadsheet versions for every requested change.
- Every request for a change in on-call coverage is time-date stamped with notes to refer to why the change was made.
Ensuring You Never Miss a Beat—See How It Works
Imagine a cloud-based after hours answering service with fair and balanced on-call scheduling, real-time updates, intelligent triage, and smart routing all you need to run your practice smoothly and effectively when you are away.
Our streamlined after-hours phone answering service has all you need to keep your patients connected and receiving the care they require.
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A patient calls your clinic after hours.
The system screens and classifies the message by urgency.
Non-urgent messages are logged for follow-up.
Urgent messages are instantly escalated to the on-call provider—with visual and audio alerts.
The provider can call back without exposing personal numbers.
This intuitive, secure workflow is what makes our after hours answering service a game changer for providers across the country.
The Benefits of Our Advanced After Hours Answering Service
Missed calls shouldn't mean missed care. Doctoc’s after hours answering service is built from the ground up by clinicians who know what’s at stake when the phones go quiet. Whether it’s an outpatient question, a consult request, or a critical STEMI alert, our system ensures no message slips through the cracks.
Why Providers Trust Doctoc After-Hours
Reliability You Can Count On
Built for high-stakes medical environments, our system has delivered seamless call routing and escalation for years across multiple specialties and clinics.
Smart Urgency Sorting
Not every message requires a midnight callback. Our system classifies messages by urgency so routine concerns wait, and critical alerts get immediate attention.
Real-Time On-Call Transfer
Need to hand off coverage to a colleague? Do it instantly from your mobile device no complicated calls or spreadsheets required.
Privacy Built In
Return patient calls directly through the platform without ever exposing your personal number.
Visual & Audio Escalations
Stat hospital calls get patched straight to the on-call provider. Color-coded, sound-enabled alerts make sure you know exactly what’s urgent and what’s not.
Message Threading + Next-Day Tasking
Document call details and flag follow-ups for the morning shift. Everything is organized in one seamless thread.
On-Call Calendars Made Easy
View and manage provider schedules from anywhere. Every change is time-stamped with notes—no more lost emails or mix-ups.
Designed for Every Specialty
From OB/GYNs and cardiologists to pediatricians and urgent care providers, our platform adapts to the unique protocols and priorities of your practice.
HIPAA-Compliant from the Ground Up
Every message, call, and notification is encrypted and secure, protecting patient privacy and your peace of mind.
How to Book a Medical Virtual Assistant
We Are Easy To Work With
14-Day Free Trial & No Binding Contract
We take pride in the quality of our services & are confident that once you experience the Doctoc difference, you’ll never look back.
Super Affordable Pricing
Along with enhancing your patient interactions, we’ll also reduce your communication expenses. Our cost- effective solutions help you stay on track and on budget.
Quick Set Up & Easy Onboarding
From start to finish, an average roll-out takes just days! We’ll set up all account essentials & provide tailored guidance from start to the go-live date.
Our Commitment To Peace Of Mind roll-out
Most clinics expand over time by adding providers and locations. Doctoc’s HIPAA-Compliant Phone Service is scalable & adaptable to grow with your practice.
Frequently Asked Questions
Find Answers in Our FAQ: We understand that you may have questions, and we're here to help. Browse through our Frequently Asked Questions for quick, comprehensive answers to common inquiries about our services, policies, and more. If you don't find what you're looking for, feel free to contact us for further assistance.
What is Doctoc?
Doctoc is an advanced, all-in-one Clinical Communications Platform specifically designed for medical clinics. It helps optimize clinic workflows through reliable and customized communication solutions.
How does Doctoc help streamline clinic operations?
Doctoc automates end-to-end clinical communications, which enhances the efficiency of your practice. It manages everything from phone call handling and appointment scheduling to eligibility checks and prior authorizations.
What additional support does Doctoc offer?
In addition to automation, Doctoc provides highly qualified and trained Virtual Assistants who can handle a variety of tasks, ensuring that your clinic maintains a personal touch when interacting with patients.
How reliable is Doctoc's platform?
Doctoc has a proven track record of reliability, ensuring your clinic’s communications run smoothly and without interruption. Our platform is designed to support the critical needs of medical clinics efficiently.
What kind of training do the Virtual Assistants have?
Doctoc’s Virtual Assistants are highly trained and well-qualified to handle a range of clinical and administrative tasks, from patient communications to managing authorizations and scheduling.
Does Doctoc integrate with existing clinic systems?
Yes, Doctoc is built to integrate seamlessly with many existing clinical systems, ensuring minimal disruption and a smooth transition to our platform.
Sign Up for Doctoc’s HIPAA-Compliant Answering Service Today
Join the hundreds of clinics that trust our medical answering service every night. Experience the peace of mind that comes from using a HIPAA-compliant answering service designed by doctors for doctors. Try our HIPAA-compliant services risk-free book a free demo now!
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